Current outages
Check known service events and find links to upstream network status pages.
Learn more →Go Lambda
Help when you need it.
Troubleshooting, setup information, outage updates and clear ways to reach our local support team.
Help & support
Start with the quickest check.
Use these guides for common connection questions, then contact our team if you still need a hand.
No internet connection
Check power, cabling and whether the problem is Wi-Fi or the internet connection.
Learn more →BYO modem/router
See the general equipment and authentication requirements for supported connection types.
Learn more →Frequently asked questions
Plans, contracts, OptiComm installation, moving, cancellation and more.
Learn more →Payment assistance
Free, confidential help if you are having difficulty paying for your service.
Learn more →Make a complaint
How to lodge, track and escalate a complaint at no cost.
Learn more →Still stuck?
Email support@golambda.com.au or call 1300 061 793 during support hours.