Payment assistance. Keep connected.
Flexible, confidential support when unexpected circumstances make it difficult to pay for your service.
Download payment assistance PDF
You have the right to apply for payment assistance free of charge. Suspension or disconnection is a last resort where hardship support is appropriate.
What is financial hardship?
Financial hardship is a situation where you cannot meet payment obligations but expect to do so if a suitable assistance arrangement is made. It may result from illness, unemployment, reduced income, domestic or family violence, bereavement, natural disaster or another unexpected change.
Support we may offer
- A payment plan tailored to your ability to pay.
- A temporary extension, postponement or deferral.
- A credit, adjustment or discount where appropriate.
- Moving to a more suitable plan or removing non-essential features.
- Controls or restrictions that limit additional charges while maintaining appropriate connectivity.
How to apply
Call 1300 061 793 between 9am and 5pm AEST, Monday to Friday excluding public holidays, or email support@golambda.com.au. Contact us early—the sooner we understand your circumstances, the more options we may be able to consider.
Free financial counselling
Contact the National Debt Helpline on 1800 007 007 or visit ndh.org.au.
Complaints
If you are unhappy with a hardship assessment, use our complaints process. You may also contact the TIO after giving us a reasonable opportunity to resolve the issue.