Go Lambda

Service information. Clear and accessible.

Policies, pre-sale information and practical guides for Go Lambda customers.

Customer information

Everything in one place.

Review service summaries, policies, support information and the paths available if something goes wrong.

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Critical Information Summary

Availability, speeds, terms, equipment and billing explained.

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Acceptable Use

The responsible-use rules for Go Lambda services.

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Privacy

How we collect, use, disclose and protect information.

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Complaints

Our no-cost complaints process and external escalation.

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Credits & refunds

How account credits and eligible refunds are assessed.

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Payment assistance

Free help if you are having difficulty paying.

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Outage handling

How major and significant outage updates are communicated.

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FAQs

Common service, network, equipment and account questions.

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BYO modem/router

Compatibility and general configuration requirements.

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