Go Lambda
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Go Lambda

No internet? Start here.

A few quick checks can help separate a Wi-Fi problem from a service fault.

Check your addressTalk to our team

1. Check for an outage

Visit our service status page and check the status of the network serving your address.

2. Check power and cabling

  • Confirm the network termination device, modem and router have power.
  • Make sure Ethernet and telephone-style cables are firmly connected to the correct ports.
  • Restart equipment only after noting any unusual status lights.

3. Test Ethernet before Wi-Fi

Connect a laptop or computer directly to your router with an Ethernet cable. If Ethernet works but Wi-Fi does not, the issue is likely the router’s wireless settings, coverage or interference rather than the internet service itself.

4. Contact us

If the wired test also fails, email support@golambda.com.au or call 1300 061 793. Tell us the service address, when the issue started, the status lights you see and what you have already tested.