GL-DEG-20261101-1D7F82Streaming Service Geolocation and VPN Detection IssuesInvestigatingView service degradation detailsHide service degradation details
Severity
Minor
Affected network
All Go Lambda services
Started
1 Nov 2026, 8:30 pm AEST
Service degradation updates
Investigating — We are investigating a geolocation issue that may cause Foxtel, Kayo, Paramount+, Prime Video and Netflix to display VPN or location-related warnings. We are working with the affected streaming services and our GeoIP providers to resolve the issue
Monitoring — An upstream change was made to our BGP session causing a mismatch and dropping the session. We have altered this on our side to match, whilst we wait for it to be fixed with our Upstream.
Resolved — The network issue affecting your service has been resolved, and your service should now be functioning normally. No further updates will be provided for this issue. Should you experience any further issues, please try rebooting both the ONU (Ciena Device), as well as your modem. If it remains offline, contact GoLambda Support and reference the Incident Number provided.
Identified — Fibre splicing is ongoing with services progressively restoring as splicing activities are completed.
We appreciate your patience while technicians work to resolve the issue.
Identified — Fibre technicians are onsite and currently working to identify the exact location of the damage. Once the fault has been located, they will assess the extent of the damage and determine the appropriate repair strategy. There is no ETR available at this stage.
Identified — Upstream fibre technicians are en route to the location. ETA 8:40AEST
Investigating — Technicians have identified the fault location in the vicinity of Motorway Circuit, Ormeau. Fibre repair crews have been engaged to conduct further investigation. Further updates will be provided as additional information becomes available.
Investigating — Field Tech arrived at Fujitsu Eight Mile Plains DC, preparing for OTDR, no ETR.
Investigating — Lambda Networks has identified a possible Fibre outage between Eight Mile Plains & Arundel. Field Tech been instructed to perform OTDR, Field Tech ETA at Fujitsu DC Eight Mile Plains is 05:15 AEDT, no ETR.
