Privacy. Handled with care.
What we collect, why we need it, how it may be shared and how to access or correct your information.
This policy explains how Go Lambda handles personal information used to provide telecommunications services.
Information we collect
We collect information needed to identify you, qualify and deliver a service, manage your account and communicate with you. This can include contact, identity, service address, billing, support and service usage information.
How information is collected
Information may be collected directly through our website, phone, email and support interactions, and indirectly from authorised representatives, network suppliers, contractors, payment and fraud-prevention providers, credit reporting bodies, related service providers and public sources where permitted.
Why we use it
- Verify identity and service eligibility.
- Qualify addresses, process applications and activate services.
- Provide support, billing, account management and debt recovery.
- Prevent fraud, meet regulatory obligations and maintain required telecommunications databases.
- Improve services and send service or marketing communications where permitted.
Who we may share it with
Information may be shared with network operators, suppliers, technicians, payment, credit, fraud and debt-recovery providers, professional advisers, authorised representatives, regulators, the Telecommunications Industry Ombudsman, courts and law-enforcement bodies where needed or required by law.
Security, access and correction
We use controlled systems and require identity verification before releasing account information. Payment card fields may be hosted by our payment provider so card details do not pass through the Go Lambda website. Contact us to request access, correction or a marketing preference change.
Contact
Email support@golambda.com.au or call 1300 061 793 with privacy questions.